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Customers can call on the customer care number provided on the contact page of the website for assistance in installation.

Alternately customers can them install the device by watching the videos provided on the website under device installation tutorial. Link to the device installation tutorial page is device installation tutorial.

Customers can view the shipping policy by clicking the link https://exenma.com/shipping/.

Customers can read the terms and conditions by clicking the link https://exenma.com/term-and-conditions/.

No.

EXENMA Security Horizon device EX01 series A can br used only on hinged type doors.

Customers can read the return and cancellation policy by clicking the link https://exenma.com/return-and-cancellation/.

Once fully charged, it can work seamlessly for 15 days.Whereas the charge retaining capacity of the battery is more than 6 months in inactive mode.

The device is coming with one year of warranty as mentioned in the terms and conditions.

Due to safety and inventory policy of the company.